Frequently Asked Questions
About Scrub Club Cleaning Service
Why should I choose Scrub Club Cleaning Service?
Since its founding, Scrub Club Cleaning Service has been one of the most trusted names in the industry. We have the experience and skills necessary to tackle just about every type of job that comes our way and clients know exactly what to expect - professionalism, efficiency and exceptional results.We have a passion for making your life better and know your appreciation when we are done will answer that question for you. We won't come in, wipe some stuff down, and hope it's good enough and you can confirm that with our reviews. We clean your home as if it's our own because we absolutely love what we do.
How did Scrub Club Cleaning Service get started?
Are you insured? What happens if something is damaged?
Yes we are fully insured so if something gets broken, damaged, or goes missing in your home you're covered. So far nothing like that has happened, but to be safe please put away, or let us know of, anything that is irreplaceable or valuable. Dusting can be dangerous!
How do you vet your employees?
Scrub Club does a thorough investigation of everyone we hire.
Rates & Discounts
How do you set your rates for residential cleaning?
For most clients we charge per hour for the initial clean. If you decide to go with recurring services, we will give you a flat rate fee for the remainder of the time you are a client.
How do you set your rates for a new build/post construction cleaning?
How do you set your rates for vacation rental cleaning?
Rates for vacation rentals are determined after careful consideration of several variables. We know how important it is for our vacation rental clients to get "Super Host" reviews. The time between turnovers, laundry needs, responsibilities for outdoor spaces as well as current and anticipated demand for turnovers in general for that day (for example Saturday can cost more because the demand is so high) are topics we discuss.
How do you set your rates for commercial cleaning?
What discounts do you offer?
We have a page dedicated to this question! Check it out here.
What to Expect
Do I need to provide cleaning equipment and supplies?
Absolutely not! The only time we will use your products is when you ask us to. If you like something special used, have sensitive surfaces in the home, or allergies to anything we could potentially bring in please let us know so we can accomodate.
What if I'm not happy with the services you have provided me?
What is included in a cleaning appointment?
There is a comprehensive checklist of everything included in the clean. You can find details on weekly, bi-weekly, monthly, and custom residential cleans by clicking here. To find information on our commercial cleaning, click here. If having your vacation rental cleaned is why you're here you can click here.
Am I supposed to tip my cleaner?
We do not expect or require tips so that is up to you. If you do decide to tip, please keep it separate from the appointment payment and make it clear to the cleaner it's for them.
Should I tidy up before my scheduled appointment?
We've experienced an array of households and the answer to this lies within you. It's beneficial to both parties if the clutter is out of the way so we can focus on cleaning instead of organizing belongings, however, we're happy to help.
Do I have to be home while you clean? Are my pets allowed to be there?
We do not require our clients to be home when we clean, but some of them prefer to be.
What are my options for letting you in if I'm not home?
If we will be cleaning for you while you're not home you can leave the door unlocked, use a hide-a-key, incorporate a door code, or provide us with a key.
What happens when there is inclement weather?
We will never cancel an appointment unless there is an advisory not to travel and if that happens we will call to reschedule for the next available day. To ensure we can reach your residence please clear your driveway and walkway of as much snow and ice as possible. If we cannot get through to your house due to the status of your driveway we will reschedule and you will be charged.
What happens if my cleaning day falls on a holiday?
The holidays we are closed for are:
Will I be charged if I have to cancel my appointment?
Did you cancel it the same day (non-emergency) or our cleaners came and you weren't there or they couldn't get in? Yes, you will be charged the full amount of your appointment.
Do I get preference on my scheduled day and time?
For the most part, yes. We will need to work around already scheduled appointments, but there should always be options for you to choose from.