Step into the Scrub Club...

There is a comprehensive checklist of everything included in the clean. You can find details on weekly, bi-weekly, monthly, and custom residential cleans by clicking here. To find information on our commercial cleaning, click here. If having your vacation rental cleaned is why you stopped by, you can click here. Please ask us if there's something you need that isn't listed. We are flexible!

Absolutely not! The only time we will use your products is when you ask us to. If you like something special used, have sensitive surfaces in the home, or allergies to anything we could potentially bring in please let us know so we can accommodate. We do ask a vacuum be on site in case the cleaner is having problems with theirs or you have allergies. If we are asked to use a product we are unfamiliar with, we will get the information from you, look up the product and what it's used for, and in some cases ask for a liability release.

We've experienced an array of households and the answer to this lies within you. It's beneficial to both parties if the clutter is out of the way so we can focus on cleaning instead of organizing belongings and clearing clutter can help you maintain the cleanliness longer between appointments. We're happy to help and if it doesn't stay within the estimate we'll let you know. If all you have is a few minutes to wrangle everything together, we suggest clearing the floors and counters of belongings to make the most impact on cost.

We do not require our clients to be home when we clean, but some prefer to be and that's ok! We do ask you to let your cleaners get to work uninterrupted so they can give you the best clean possible and understand there is a method to our madness. Your cleaner works best when they start and end in the same areas every time. This improves efficiency and reduces time. If you work from home we try to leave that space for either first or last so we don't interrupt. We love animals! If you have a feisty or otherwise protective pet, please ensure they are appropriately contained. If a cleaner feels unsafe, we will notify you to find a solution and if no solution can be reached, cancel that appointment. You are responsible for bodily harm to our cleaners or damage to your property due to pets.

If we will be cleaning for you while you're not home you can leave the door unlocked, use a hide-a-key, or incorporate a door code. We do not take keys with us unless you're a commercial client.

In the event our cleaners did not provide you with outstanding service we ask that you contact us immediately. Communication is very important, and we want you to feel like you can talk to us no matter how big or small the issue is. We want to know so we can fix it! You and your happiness are our top priority, and we take great pride in our standards for cleanliness and customer service. We will always do everything we can to make sure the situation is dealt with efficiently and promptly. We do want to remind our clients that we can only clean as well as you let us. Extreme clutter does inhibit our ability to get the job done in the allotted time, however, we do our best to tidy up any unorganized areas.

For most clients we charge by the square foot and then account for any add-ons or cleanliness factors. If you decide to go with recurring services, we will give you a flat rate fee for the remainder of the time you are a client. When you fill out an estimate request or call us, we fill out our custom calculator to find out how long it should take us to clean your home based on the parameters you give us. With that information we can discuss if we're a good fit for each other and schedule an onsite free estimate if requested. Check out more on residential cleaning here.

The cost for a construction clean-up is based on square footage and amount of debris that is left over. For more information on construction cleans call us or click here.

Commercial cleans start at a base rate and either go by the hour or by the square footage. To learn more call us or click here.

Rates for vacation rentals are determined after careful consideration of several variables. We know how important it is for our vacation rental clients to get "Super Host" reviews. The time between turnovers, laundry needs, responsibilities for outdoor spaces as well as current and anticipated demand for turnovers in general for that day (for example Saturday can cost more because the demand is so high) are topics we discuss in an in-depth interview over the phone or on-site. Check out more on vacation rental cleaning here.

We have a page dedicated to this question! Check it out here.

We will never cancel an appointment unless there is an advisory not to travel and if that happens, we will call to reschedule for the next available day. To ensure we can reach your residence please clear your driveway and walkway of as much snow and ice as possible. If we cannot get through to your house due to the status of your driveway we will reschedule, and you will be charged.

The holidays we are closed for are: • New Year’s Day • Memorial Day • Independence Day • Thanksgiving Day & Black Friday • Christmas Day (and Friday if it’s the day after) In the case your cleaning day falls on one of those we will contact you prior to reschedule. If you require cleaning on these days our cleaning fee is double.

For the most part, yes. We will need to work around already scheduled appointments, but there should always be options for you to choose from.

First appointments of the day have a set start time, but due to the nature of cleaning some appointments may be shorter or longer than expected. Our cleaning days start anywhere from 8:15 am to 9 am so appointments that start after that time are generally not the first appointment of the day so time may vary. The day a cleaning is scheduled depends on the frequency in which your cleanings happen. Weekly and every other week cleanings are almost always scheduled for the same day and time. We systematically schedule these cleanings to allow for an optimized driving route which helps us keep cleaners in the same area for the day with as little driving as possible, ultimately keeping our cleaning rates as low as possible. Occasional and every four-week cleanings can sometimes vary based on the workload for that particular week. Our goal is to give cleaners a day packed with cleaning instead of driving and your cleaning costs as low as possible.

When you schedule your first appointment it is reserved by making a 50% deposit via credit card and accepting our terms of service. That credit card is saved securely within your profile (we do not have access to your credit card information when you enter it yourself on the Client Hub) and you are sent an invoice for the remaining amount after your appointment. We do not automatically charge your card for one-time and first-time appointments so you have an opportunity to evaluate the cleaning and communicate any concerns. For recurring services on a set schedule, your card is automatically charged the set fee amount once the cleaning is complete.

Since cleaning is a very personalized and subjective service, we do not offer refunds. We want you to be 100% satisfied with our services so we offer a 24-hour satisfaction guarantee. If a task was not completed to your satisfaction or was missed during our visit, please contact us right away. We will have a quality inspector to your home to re-clean the area at no additional cost to you.

Estimates are valid for 2 weeks and may otherwise change depending on the condition of your home at the time of the new estimate. We reserve the right to issue rate increases at any time. You will be notified with ample notice when/if this occurs. As the needs or conditions of your home change, you may receive a price increase. If you terminate and reinstate service with us a new rate may be given. For first-time and one-time appointments we provide a price range. 95% of the time we can work at less than or within the range, however, the inaccuracy in which the condition of the home was described to to us may result in a higher price during the cleaning. As soon as we have notification from the cleaner we will not be able to meet this range, we will contact you for permission to increase the price or cut out some of what was initially included in the clean.

We do not expect or require tips so that is up to you. If you do decide to tip, you can leave cash and make sure they know it's for them or add it to your credit card payment in the Client Hub.

If you have given us notice more than 48 hours from the day of your appointment, you will not be charged a cancellation fee. Our cleaners are paid a percentage of the appointments they are scheduled for. We include in our contract with them guaranteed pay because they have made sure they're available and deserve to have that income security. For loyal clients who have been with us for more than 6 months, we do offer a one-time wave of the cancellation fee and cover the cleaners' pay for that appointment as a courtesy. We know illness and emergencies happen so we want to extend grace, but still need to ensure predictable income for those who choose to work for/with us. Same-day or within 24 hours of the day of your appointment (non-emergency): This means either you called/messaged or our cleaners came, and you weren't there, or they couldn't get in. Yes, you will be charged the full amount of your appointment. Within 48 hours of the day of your appointment: Yes, there is a charge of 50% of your appointment unless we can fill that slot. We don't like charging if we can't clean! You can gift your cleaning to a friend or family member who's in our working area, make sure we have access to your property, give as much notice as possible for vacations or days out of town, and make sure you check your email and texts for our reminder messages. We send a reminder message via email 3 days before, and a text the night before.

Since its founding, Scrub Club Cleaning Service has been one of the most trusted names in the industry. We have the experience and skills necessary to tackle just about every type of job that comes our way and clients know exactly what to expect - professionalism, efficiency, and exceptional results. We have a passion for making your life better and know your appreciation when we are done will answer that question for you. We won't come in, wipe some stuff down, and hope it's good enough and you can confirm that with our reviews. We clean your home as if it's our own because we absolutely love what we do.

Scrub Club started as a summer vacation rental cleaning service in 2014. For three years we cleaned for the same clients every summer and didn't have plans to expand but, our clients appreciated our cleaning so much some of them encouraged us to take ourselves more seriously. That's how this woman-led, family-owned business in the Traverse City, Michigan area got started. We became an official legal business starting in March of 2018 and it was quite the process! Marketing, promotion, insurance, consistent estimates, proper cleaning supplies for high-frequency cleaning, and figuring out how to navigate the business side took a little while. Fortunately, Traverse City is a vacationing hot spot and we didn't have to do much to get our name out there! We've met some amazing people along the way and are so thankful for how everything has gone so far.

Scrub Club does a thorough investigation of everyone we hire. When someone is interested in working with us, we will hold a brief over the phone interview to get a feel for whether they have the experience, attitude, and professionalism we expect from our working family. Next, we will call prior and/or current people who do work with them, check their professional references, and browse their online social presence to see if their personality on the phone matches what we find through those channels. If everything is good there, we will continue with an in-person interview and background check to ensure you have only top-notch people representing the morals and values Scrub Club holds. When you put your trust in us to clean for you, we want you to be comfortable in knowing that you have respectable and honest people in your home.

Yes, we are fully insured! However, please make note of any damages before our arrival. If we see anything during our time in your home, we will take a picture and note it on your account. We are not responsible for pre-existing damage, hanging items and shelves that have not been properly secured to the wall, or damage due to the use of cleaning products our clients ask us to use. (more on this below) We ask that you disclose irreplaceable items due to sentimental or monetary value as we would prefer to avoid touching them. If there are any issues, please call us immediately so we can assess the damage and alert our insurance company or procure a replacement asap. If there is a product you would prefer we use please contact the office so we can get the safety data sheets and ensure proper usage. Some products may require a liability release.

Per OSHA standards and our specific training, we do not clean up any human or pet bodily fluids, or legal/illegal drug paraphernalia. If we come across anything in your home, we will promptly alert you and not clean that area. This includes but is not limited to, vomit, urine, feces, blood, pet enclosures, litter box areas, or any soiled clothing. Due to insurance restrictions, we are prohibited from moving heavy objects or from standing on anything a foot or more above the floor. If you have included cleaning of behind the fridge or stove in your cleaning appointment please either be available to move the appliances or have them already moved out of the way. If you want us to get behind furniture please move the furniture before our arrival, and move it back when we're done, as well as let us know at the time you schedule the appointment so we can account for the extra time. Please keep household temperatures in a range acceptable for hard physical labor. If you do not have heat, air conditioning, or appropriate aeration in the home on excessively hot or cold days the appointment will incur the cancellation fee.