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Privacy Policy

Effective Date: February 23, 2026
Last Updated: February 23, 2026
Scrub Club Cleaning Service (“Scrub Club,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request an estimate, or use our services.
If you have questions about this policy, contact us at:
Email: info@scrubclubcleaningservice.com
Phone/Text: 231-486-5427
Mailing Address: 3055 Cass Rd Unit 121 Traverse City, MI 49684
1) Information We Collect
We may collect the following categories of information:
A. Information you provide to us

  • Contact details: name, email address, phone number

  • Service details: address (service location), cleaning preferences, requested schedule, notes about your home/office (e.g., access instructions, pets, priorities)

  • Estimate/booking info: details you submit through forms, calls, texts, or emails

  • Payment-related info: we may collect billing details necessary to process payments, but payment card information is typically handled by our payment processors (we do not store full card numbers).

B. Information collected automatically
When you visit our website, we (and our service providers) may automatically collect:

  • IP address, device type, browser type, operating system

  • Pages visited, time spent, referring/exit pages

  • Approximate location (city/region)

  • Cookie and tracking information (see Section 5)

C. Information from third parties
We may receive information from platforms that help us advertise or provide services (for example, analytics or ad platforms) to measure performance and respond to inquiries.
2) How We Use Your Information
We use personal information to:

  • Provide estimates, schedule service, and deliver cleaning services

  • Communicate with you (including by phone, text, and email) about your requests, appointments, and service updates

  • Maintain client profiles and preferences so visits are consistent and smooth

  • Process payments and send invoices/receipts

  • Improve our website, services, training, and quality control

  • Run marketing/advertising campaigns and measure results

  • Prevent fraud, enforce policies, and comply with legal obligations

3) How We Share Your Information
We do not sell your personal information in the ordinary sense of “selling” data for money. We may share your information with:
Service providers (processors)
Vendors who help us operate our business, such as:

  • Website hosting and forms (e.g., Wix)

  • CRM/scheduling tools (e.g., Jobber, HighLevel)

  • Payment processing (e.g., Stripe, Square, PayPal, Jobber)

  • Email, phone, and texting providers

  • Analytics (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta/Facebook, Google Ads)

These providers may access personal information only as needed to perform services for us and are expected to protect it.
Legal and safety reasons
We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, property, or prevent fraud.
Business transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4) Communications, Phone Calls, and Text Messages
If you contact us by phone or text (including at 231-486-5427), you consent to receive responses related to your inquiry and services and mail y be recorded. Message and data rates may apply depending on your carrier.

  • We may send appointment reminders, scheduling updates, or service communications.

  • You can request to stop non-essential messages by replying STOP (where supported) or by contacting us.

5) Cookies, Analytics, and Advertising
Cookies are small files stored on your device that help websites function and remember preferences.
We may use:

  • Essential cookies (site functionality, security)

  • Analytics cookies (understand website usage and improve performance)

  • Advertising/marketing cookies (help show relevant ads and measure campaign performance)

Your choices
You can control cookies through your browser settings. Disabling cookies may impact site functionality. If our website uses a cookie banner/consent tool, you can manage preferences there as well.
6) Data Retention
We keep personal information only as long as reasonably necessary for:

  • Providing services and maintaining client records

  • Legal, tax, and accounting requirements

  • Resolving disputes and enforcing agreements

Retention periods vary depending on the type of information and why we collected it.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed 100% secure. Please use caution when sharing sensitive information.
8) Your Privacy Rights
Depending on where you live, you may have rights such as:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain information (subject to legal exceptions)

  • Opt out of certain marketing communications

To make a request, contact us at [your email] with the subject line “Privacy Request.” We may need to verify your identity before fulfilling requests.
California / Other State Notices (if applicable):
Some state laws define “sale” or “sharing” broadly to include certain ad/analytics activities. If you would like to opt out of cookie-based advertising, you can use your browser cookie controls and any cookie consent tool on our site.
9) Children’s Privacy
Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.
10) Third-Party Links
Our website may include links to third-party websites (e.g., social platforms). We are not responsible for the privacy practices of those websites. Please review their privacy policies.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12) Contact Us
Scrub Club Cleaning Service
Email: info@scrubclubcleaningservice.com
Phone/Text: 231-486-5427
Address: 3055 Cass Rd Unit 121 Traverse City, MI 49684

Terms of Use

Effective Date: February 23, 2026
Last Updated: February 23, 2026

These Terms of Use (“Terms”) govern your access to and use of the website operated by Scrub Club Cleaning Service (“Scrub Club,” “we,” “us,” or “our”), including any content, features, forms, and communications provided through the website (the “Site”).

By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Contact:
Email: info@scrubclubcleaningservice.com
Phone/Text: 231-486-5427
Mailing Address: 3055 Cass Rd Unit 121, Traverse City, MI 49684

1) Who We Are

Scrub Club Cleaning Service provides residential and commercial cleaning services in and around Traverse City, Michigan. Information on this Site is for general informational purposes and to allow you to request an estimate or service.

2) Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the Site.

You may not:

  • Attempt to gain unauthorized access to the Site, servers, or systems

  • Interfere with the Site’s operation (including introducing viruses, malware, or harmful code)

  • Use the Site to submit false or misleading information

  • Scrape, crawl, or harvest data from the Site without our written permission

  • Use the Site to send spam, unsolicited messages, or promotional content without authorization

  • Copy, reproduce, or distribute Site content except as allowed in these Terms

We may suspend or restrict access to the Site at any time for any reason, including suspected misuse.

3) Estimates, Scheduling, and No Guarantee of Availability

Submitting a form, sending a message, or requesting an estimate does not guarantee:

  • That we will accept the job

  • That specific dates/times are available

  • That pricing will remain the same if details change

Estimates may depend on the information you provide and may be updated after we confirm scope, condition, size, frequency, and access details.

4) Communications (Calls, Texts, and Email)

When you contact us or submit your information through the Site, you consent to receive communications from us related to your inquiry and services, including by email, phone call, and text message. Message and data rates may apply.

You can opt out of non-essential marketing emails at any time by using the unsubscribe link (if included) or by emailing info@scrubclubcleaningservice.com.

5) Intellectual Property

The Site and its contents—including text, graphics, logos, photos, videos, designs, layout, and brand elements—are owned by Scrub Club or used with permission and are protected by intellectual property laws.

You may view and print pages for personal, non-commercial use. You may not reproduce, modify, distribute, create derivative works from, or publicly display Site content without our prior written permission.

6) User Submissions

If you submit information through the Site (such as forms, messages, reviews, or files), you agree:

  • The information is accurate to the best of your knowledge

  • You have the right to share it

  • It does not violate any law or third-party rights

You grant Scrub Club permission to use the submitted information to respond to you and provide services. (We handle personal information according to our Privacy Policy.)

7) Third-Party Links and Tools

The Site may include links to third-party websites or use third-party tools (for example, scheduling tools, payment processors, analytics, or advertising platforms). We do not control those third parties and are not responsible for their content, policies, or practices. Your use of third-party services is subject to their terms and privacy policies.

8) Disclaimers

The Site is provided on an “AS IS” and “AS AVAILABLE” basis. While we strive for accuracy, we do not guarantee that the Site content is complete, current, or error-free.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9) Limitation of Liability

To the fullest extent permitted by law, Scrub Club will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of (or inability to use) the Site.

If we are found liable for any claim related to the Site, our total liability will not exceed $100 or the amount you paid us for services in the three (3) months prior to the event giving rise to the claim, whichever is greater (unless a different limit is required by law).

10) Indemnification

You agree to defend, indemnify, and hold harmless Scrub Club and its owners, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising from:

  • Your use of the Site

  • Your violation of these Terms

  • Your violation of any rights of another person or entity

11) Privacy

Your use of the Site is also subject to our Privacy Policy. Please review it to understand how we collect, use, and share information.

12) Changes to These Terms

We may update these Terms at any time. Changes are effective when posted on this page. Your continued use of the Site after changes are posted means you accept the updated Terms.

13) Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any disputes arising from these Terms or the Site will be brought in the state or federal courts located in Grand Traverse County, Michigan, unless otherwise required by law.

14) Contact Us

Scrub Club Cleaning Service
3055 Cass Rd Unit 121
Traverse City, MI 49684
info@scrubclubcleaningservice.com
231-486-5427

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