What to Expect During Your First Professional Cleaning Appointment

What to Expect During Your First Professional Cleaning Appointment

Scheduling a professional cleaning for the first time can feel a bit unfamiliar. You might wonder what’s included, how long it’ll take, or whether you need to prepare. At Scrub Club Cleaning Service, we aim to take the mystery out of the process and provide a seamless, stress-free experience that makes your home sparkle—without any confusion or guesswork.

Whether you’ve booked a one-time deep clean or are starting a recurring service, this guide walks you through exactly what to expect during your first appointment.

Pre-Cleaning Prep: What You Need to Do

You don’t need to do much before we arrive—but a few small actions can make your clean more efficient. Clearing surfaces, picking up loose items, and providing access instructions (such as a door code or entry plan) help our team get straight to work.

If there are any sensitive surfaces, preferred products, or areas you’d like us to focus on (or skip), just let us know in advance or leave a note. We’re flexible and customize every cleaning to your needs.

What We Bring With Us

We arrive with all necessary supplies and professional-grade equipment. From eco-friendly cleaners to disinfectants, microfiber cloths to mops, our kits are fully stocked. The only thing we occasionally ask you to have on site is a vacuum (especially if you have allergies or specific flooring). If you have special product requests, we’re happy to accommodate when possible.

The Walkthrough: Setting Expectations

If you’re home during the first appointment, we’ll start with a quick walkthrough. This gives you a chance to point out priority areas and helps us tailor the clean to your preferences. If you’re not home, we’ll follow the details you’ve shared online or by phone—and reach out if anything needs clarification.

We begin every clean with a structured approach, starting in one area of the home and working through it methodically. This ensures efficiency and consistency every visit.

The Cleaning Itself: What’s Included

Your cleaning will cover the key living areas in detail. This includes:

• Bathrooms: Disinfecting toilets, tubs, sinks, and counters
• Kitchen: Cleaning counters, appliances, backsplash, and sinks
• Living Spaces: Dusting surfaces, wiping baseboards, and vacuuming/mopping floors
• Bedrooms: Making beds, dusting furniture, and vacuuming
• Entry Areas: Wiping doors, handles, and switch plates

We follow a customized checklist based on the type of cleaning you booked—deep clean, recurring, or move-in/out.

After the Appointment

If you’re not home, we’ll send a text or email to confirm the cleaning is complete. If you are home, we’ll briefly check in to make sure you’re satisfied. Your feedback helps us adjust and improve.

We’ll also review whether the time and pricing were accurate. If we needed extra time due to condition or scope, we’ll communicate before making any changes.

Frequently Asked Questions

Do I need to be present for the first cleaning?

Not at all. Many clients aren’t home—we just ask that you provide access and any special instructions. If you are home, we’ll do a short walkthrough before getting started.

How long will the first appointment take?

That depends on the size and condition of your home. Most first-time cleanings take longer than recurring appointments. We’ll give you an estimate before we begin and update you if anything changes.

What happens if something is missed?

We strive for perfection, but if something isn’t to your standards, we want to hear from you. Contact us promptly and we’ll make it right. We stand by the quality of our work.

Will I have the same cleaner every time?

We do our best to provide consistency by assigning the same cleaner to recurring clients. If we ever need to send someone new, we’ll notify you in advance.