Every cleaning appointment follows a detailed checklist based on your service type. You can view specific inclusions for weekly, every other week, every four weeks, and custom residential cleans. For commercial services. If you're looking for vacation rental cleaning. Need something not listed? Just ask—we’re flexible and happy to accommodate special requests when possible.
Nope! We bring all our own professional-grade supplies unless you request otherwise. If you prefer specific products due to allergies or delicate surfaces, just let us know—we’re happy to use yours.We do ask that a vacuum be available on-site in case of equipment issues or allergy considerations. If you ask us to use a product we're unfamiliar with, we may request information or a liability release before use.
That’s entirely up to you! We’ve cleaned homes of all kinds, but clearing clutter before we arrive allows us to focus more on deep cleaning and helps keep costs down.If you’re short on time, even just clearing the floors and countertops makes a big difference. If organizing is needed, we’re happy to help—just know it may affect the final estimate, and we’ll communicate that clearly.
You don’t need to be home unless you prefer to be. We kindly ask that if you are home, you allow the cleaner space to work efficiently. Most cleaners follow a set route through the home to maximize quality and consistency.We love animals! But if you have a protective or anxious pet, please secure them during the clean. Our team’s safety is a priority. If a cleaner feels unsafe, we’ll contact you to find a solution. You're responsible for any injuries to cleaners or damage caused by pets during service.
Easy options include leaving the door unlocked, providing a door code, or using a hide-a-key. We don’t keep physical keys for residential clients. For commercial clients, we can discuss secure key handling arrangements.
Please contact us right away! We take your satisfaction seriously and welcome all feedback—big or small. If something didn’t meet expectations, we want to make it right. Just reach out, and we’ll work with you to resolve it quickly and professionally.Keep in mind, heavy clutter can limit what we’re able to accomplish within the estimated time, but we’ll always do our best to tidy and communicate any limitations transparently.
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